Organizational Service Provision in Child Welfare and Client Levels of Satisfaction

Organizational Service Provision in Child Welfare and Client Levels of Satisfaction

The research interviewed 30 individuals distributed equally among the ethnic groups. Random sampling was done to select thirty respondents, ten from each ethnic group. It found out that issues of contention ranged from mistrust, ethical issues and failure to consider the inputs of the clients when making decisions regarding the children they care about. Income factors are alleged to be a motivating factor with the low-income clients claiming victimization. However, it was clear that taking into consideration the concerns of such parents would go into improving the relationship between the agencies and the clients. This may include considering the age of the clients so as to assign a worker almost in the same age set with the client as well as doing public education on the same to increase awareness.
Working with children and their families requires humility, patience, understanding, and care. Child welfare caseworkers are, however, often in the role of managing clients’ feelings and making difficult decisions that significantly affect the lives of the clients they serve. Due to this, they are supposed to stick to the standard practices which can always help to develop and maintain trust between them. This, however, may include developing trust with the clients, considering their opinions on critical decisions to be made and trying as much as possible to minimize the apprehension rate by exploring any available options. This, however, is disputed by these clients citing reasons that range betrayal of their trust and workers who are inexperienced in the child-raising. Some of the clients generally cite poor counselor with clients as another contributing factor to their mistrust of these agencies.
Child welfare caseworkers are required to act ethically to resolve whatever problem they will encounter. Ethical issues or codes refer to basic idealistic thinking and practiced norms about the morality of human conduct (Koocher, 1990).

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